INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How can I get in touch with Ninanano?

Our customer support team is here to assist you every day from 10 AM to 10 PM PST. The quickest way to reach us is via WhatsApp, and we’ll get back to you within 30 minutes. We’re committed to providing you with prompt and courteous service
You can contact us via email at [Customer@ninanano.com], call us at [+923458562229], or use the contact form on our Contact Us page.

2. What are your customer support hours?

Our customer support team is available [7 Days ] from 10 AM to 10 PM to assist you with any inquiries.

3. How can I return an item?

or phone at [+923458562229]. Ensure the item is unused, in its original packaging, and within the return period specified in our Return & Exchange Policy. Our team will guide you through the return process.

4 . What types of products do you offer?
  1. We offer a wide range of apparel, including women's, men’s, kids' and baby’s clothing, as well as accessories and footwear.
5. Are your products locally made or imported?

We provide a mix of locally crafted and imported garments to suit diverse preferences. All our imported stuff is authentic and of premium quality.

6. How can I place an order?

We provide a mix of locally crafted and imported garments to suit diverse preferences. All our imported stuff is authentic and of premium quality.

7 . What payment methods do you accept?
  1. We accept bank transfers, and Cash on Delivery (COD) where applicable.
8 . Can I cancel or modify my order?
    1. Yes, orders can be canceled or modified before shipping. Contact our customer service for assistance.

     

9 . What are your delivery options?
    1. We offer standard and express delivery options. Delivery times vary by location. If you are resident of Islamabad/Rawalpindi, you can choose free pick up from our locations
10 . Do you provide international shipping?

Yes, we offer international shipping. Charges and delivery times depend on the destination.

    1.  
11 . Can I pick up my order instead of delivery?

Yes, you can collect your order from our designated pickup location

12 . What is your return policy?

Items can be returned within 90 days if they meet the return requirements. Please check our Return Policy for details.

 

13 . How do I initiate a return or exchange?

Contact us via WhatsApp or email with your order details to start the process.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Email

    Customer@ninanano.com

    Customer Care

    +92 349 1004382

    Customer Care

    +1 832 735 0166